In 2009 low-cost Irish airline Ryanair removed its check-in desks in favor of baggage drop desks in hopes of shortening lines by moving the entire check-in process online. Now its British competitor, EasyJet has done the same, encouraging all its passengers to check in online and either print their boarding pass before arriving at the airport, or download it onto a smartphone.
Though many airlines have offered online check in to their passengers for several years, only Easyjet and Ryanair are pioneers in doing away with check-in desks altogether. Will this only be a trend for low-cost airlines, or will major airlines be following suit?
And will they be more likely to follow in Ryanair’s footsteps and charge passengers outlandish fees for forgetting to print out their boarding passes before arriving to the airport?
Read more at www.nytimes.com